For the Legal Operations professional who spent months selecting the platform, building the intake process, training the team, documenting the workflow, and launching in Q1 — only to discover that 59% of the organization had quietly kept emailing the paralegal. Who routes the emails through a spreadsheet. That is not shared. That no one else can access. That predates the portal by six years. This mug documents both processes side by side. The approved one in green. The actual one in red. Filed under institutional history, where it belongs. An exact gift for anyone in Legal Operations, Workflow Design, or Process Improvement who has ever pulled adoption metrics and wished they hadn't.
- Ceramic 17oz mug
- Dishwasher and microwave safe
- Mug Height 150mm, Top Diameter 88mm, Bottom Diameter 59mm
